Kapok Hotel ★★★

The staff were absolutely lovely. The room was generously sized and the breakfast was ample with cooked and continental options and fresh coffee made to order.

The room was over-air-conditioned. Probably to protect against the humidity but it was very chilly

The Gym facility was good as I had a good workout with adequate weights provided. Also, the daily breakfast was very good, with various fruits and local main dishes.

The bathroom in my room was very small/cramped, including the shower. The room overall was a bit small and I felt a little claustrophobic.

The breakfast was good but options were limiting

Options were limited for the breakfast

The location is perfect, clean and a very safe area. The staff is helpful. I also liked the pool area. Small but perfect for a quick swim.

The breakfast could have a bit more choices. As the climate Trinidad is very moist, you have a dehumidifier in the room and it is a bit loud (can be switched off).

Location and staff, room was good size and had all the amenities

Room felt damp and hard to get warm even with the dehumidifier and the ac off

There could of been more options. But I was satisfied

I had to purchase a soap to take a shower

The Breakfast Menu

The television in the room.

Bad experience with the Kapok hotel. The first really negative experience after two weeks in the Caribbean staying in many hotels. Booked three nights via Booking.com. That amounted to US$614.74. A hefty price for a non-special hotel and single occupancy. Upon arrival the room turned out to be at the front. There is a busy highway there. With extremely poor window insulation, so a lot of traffic noise. When booking I had already indicated: A quiet room please. There had been no response to this, nor to my request to arrange a taxi from the airport. Upon arrival, I saw the room, noticed the noise and asked for a room at the backside. A good hotel will apologize and accommodate you. Afterwards, this hotel appears to have converted the booking into a very expensive upgrade at the rear with a balcony that I did not ask for and about which absolutely nothing was said. This only became clear to me when I had to book an extra night due to a delayed flight due to tropical storm Tammy. When I saw the price, I asked for a 'normal' room at the back. After half an hour of hassle at the counter, I was able to move my things. And what seems? By mistake another room at the front. Back to the counter. Waiting again for another room. Much smaller without a balcony. It took 2.5 hours in the end. Without any compensation. A good hotel will immediately offer you compensation for the downgrade and, for example, a meal for all the inconvenience. Nothing at all at Kapok. An extremely poor service and apparently with the aim of booking as much money as possible at the expense of foreign guests. A hotel that doesn't have much to offer anyway: a bar downstairs with three televisions and a lot of noise. A swimming pool where there is so much noise from air conditioning and other installations that it feels like you are on a factory site. The only really positive thing is the excellent restaurant on the 8th floor with very courteous staff.

The pool is as nice. Comfort levels were adequate for the amount paid.

Reception took over 30mins to check us in.

the breakfast was fantastic very good taste and the presentation also one of the supervisors day was a little antipathic. But for the rest the another staff are very Amable.

The facilities and amenities is worth the value and the staff is excellent

Very good supply of hot water for the showers. This is something that is always a frustrating issue in many hotels. Excellent customer service especially at the restaurant. Delicious breakfast. I stayed for only one night but it was a very comfortable overnight stay.

The city view from the hotel

A bit noisy

Breakfast was great .

Some workers was not that friendly.

Recent renovations to the hotel have really made a difference, rooms have been nicely updated. Breakfast buffet very tasty, changed up the selection each day. Staff always helpful and attentive when needed. Tiki Village restaurant is definitely worth a visit for dinner!

Excellent location. Very helpful and friendly staff.

Traffic noise. Unable to easily access refreshments poolside.

Access to the Queens Park Savannah. Pool, breakfast on Saturday was fantastic

Hallways were very low and small.... made you feel claustrophobic

Breakfast was generally good, though the options for a hot meal were limited.

In addition to scrambled eggs, omelettes or boiled eggs should be offered.

Breakfast options for vegan

The property was well clean, comfortable the stuff was really helpful and friendly

Was really good for our special occasion we wanted it for